Privacy Policy

1.Privacy Statement

1.1. Lightup takes the protection of its students' and tutors' personal data seriously. Any reference to data in this policy refers to your own personal data i.e. information that directly or indirectly identifies you. The following policy provides information about what Lightup does with your data, how Lightup will process your data and with whom Lightup shares your data. Lightup is obliged to provide students and tutors information under UK Data Protection Act 2018 and EU General Data Protection regulation (GDPR).

1.2. This privacy notice gives you information on how Lightup collects and processes personal data including any data that you may provide when subscribing for tuition with Lightup.

It is advised that you read the following information carefully.

1.3. Lightup process data both within and outside the European Economic Area (EEA). Lightup process all data in accordance with all applicable data protection requirements.

1.4. Note on transfer of any third-party data by a student or tutor. If a student or tutor provides Lightup with personal data relating to their parents, spouse, civil partner, relative or any other third party, they are responsible for complying with relevant data protection requirements. It may be necessary for them to obtain the consent of the person to transfer their data i.e. providing contact details in the case of an emergency.

2.Data Controller

2.1. Lightup Tutoring LLC ("Lightup Tutoring LLC "also referred to in this policy as "we" or "us") is a data controller of data. Lightup Tutoring's registered address in England and Wales is 4th Floor Tuition House, 27/37 St George's Road, Wimbledon, London SW19 4EU

3. Lightup's Data Protection Officer

3.1. Any questions or concerns regarding Lightup's privacy policies, should be directed to the Data Protection Officer at Lightup via the contact form on the site www.thelightuphub.com

4. What Lightup Collects

4.1. Information we collect can include but is not limited to

– Name

– Age

- School

– Email Address

– Grades you're working at

– Where you found us

4.2. Lightup reviews our data retention periods for personal information on a regular basis and Lightup agrees to hold your information only for as long as necessary for the provision of the relevant service.

5. What Lightup Does With Information Gathered

5.1. Lightup requires and collects this information to better understand and tailor its services to you. In particular, information is gathered for the following reasons:

– To contact you when requested

– To provide you with updates by email or associated newsletters

– To periodically update you on new services, platforms, products or events that Lightup considers to be of interest to you

– To maintain and assist with internal record keeping

Who Has Access To Your Data

6.1. Under no circumstances will Lightup sell, lease or otherwise commercialise your personal information to third parties unless Lightup is expressly authorized to do so by you.

Who Has Access To Your Data

7.1. Lightup may use your information in our third-party service providers for the purposes of completing associated functions and tasks and providing better services to you on Lightup's behalf only (for example, send you newsletters and accordingly tailoring the content that you receive). When Lightup engages a third-party service provider, Lightup will only disclose personal information necessary to process and deliver the relevant service.

Your Rights

8.1. At any time you may:

– Request a summary of all personal information which Lightup holds about you

– Restrict the collection and/or processing of your personal information

– Correct and information Lighup holds about you which you believe to be incorrect

8.2. Please direct all enquiries to the contact form on The Lightup Hub: www.thelightuphub.com

Security

9.1. Lightup is committed to safeguarding your information. Lightup undertakes to ensure that your personal information is collected, stored and processed securely. As part of Lightup's commitment to prevent unauthorized access or disclosure, either through directed malicious attacks or inadvertent dissemination, Lightup has instituted appropriate physical, digital and organization procedures.

Cookie Policy

10.1. Lightup uses cookies and other tracking technologies to improve your browsing- experience on Lightup's website, to help present you individual and personalized content and targeted ads, to analyze Lightup's own website traffic, and to understand where our visitors originate from. By browsing our website, you consent to our use of cookies and other tracking technologies.

10.2. Cookies are small text files. Cookies are placed on your computer by any websites a user visits. These pieces of digital information function to help websites work or improve the services provided to you. Cookies' core function is to enable a service to recognise users individual device so user do not have to repeatedly share the same information repeatedly over the course of a digital task/process. Cookies also act to measure site traffic and how many users are engaging with the site's services. This is to ensure there is site capacity and the site is responsive.

10.3. Lightup may occasionally embed photos, video and other digital content from third party websites such as YouTube. As a result, when you visit a page with content embedded from, for example, YouTube, you may be presented with cookies from these websites. Lightup does not monitor or control the dissemination of these cookies. Users should familiarise and consult the relevant third-party website for the associated cookie policy.

10.4. Users should note that restricting cookies may impact on the functionality of Lightup's website.

More detailed instructions on how to control or delete cookies on can be found at www.aboutcookies.org

These terms and conditions were last updated on the 31st January 2025.